Toolerstone Events Cancellation Policy
If you need to cancel your place on a workshop:
If you tell us more than 28 days prior to the workshop date, you can transfer to another similar workshop (subject to availability and any balance due). Alternatively, you can email us and request a full refund.
If you need to cancel your course with less than 28 days notice, your payment is non-refundable. However, you are welcome to offer your place to someone else, just make sure to inform us of their name and any dietary requirements before the day.
If we need to cancel a workshop:
We try hard not to disappoint people and make every effort to find replacement tutors but, at short notice, this is not always possible. Therefore, we may occasionally need to cancel a workshop, due to circumstances beyond our control.
If this happens:
- We will always try to give you as much notice as possible.
- You will be given the option to transfer to another workshop, subject to availability.
- If an alternative is not possible then you will receive a full refund of any fees paid.
In order to protect both our customers and our business for the future and to keep things as fair as possible, it is necessary for us to strictly enforce our Cancellation Policy equally for all students, regardless of circumstances, even if these are out of your control.
We regret we are unable to refund travel or accommodation costs or any other consequential costs you may have incurred in booking your workshop.